Hedgeless Trading / Conquistador Capital INC

Shipping & Returns

Effective October 10, 2026 · Version 2026-10-10-legal-v1

Availability and delivery estimates

Only items open for purchase can be ordered. The product page and checkout state supported destinations, delivery charges and production/shipment estimates. Preview items do not reserve stock. Shirts, trading terminals and displays can arrive in separate shipments. Check the actual delivery region and any customs charges disclosed for the order.

We meet the stated shipment time or provide the required delay notice and your choice to accept the new date or cancel for a prompt refund. If no shipment time is stated, the applicable U.S. merchandise-order rule supplies its default 30-day shipment period. Carrier delivery estimates are separate from a promise of a particular arrival day unless expressly guaranteed for that order.

Standard change-of-mind returns

For an ordinary, nonpersonalized retail item, contact us within 30 days after delivery to request a return. Return it unused and undamaged, with its supplied accessories and packaging reasonably needed for safe transport. Shirts must be unworn and unwashed except for an ordinary fit check. We give the correct return destination and instructions; do not mail to an unknown supplier address.

For a change-of-mind return, the customer pays return shipping and original shipping is not refunded unless the listing or law provides otherwise. We impose no undisclosed restocking fee. Keep proof of return shipment. A missing original shipping box alone does not eliminate a mandatory defect remedy.

Personalized goods and exceptions

An item customized specifically with your requested name, text or personal specifications can exclude ordinary change-of-mind returns only when that condition is clearly stated before purchase. Being produced on demand does not by itself make every standard Hedgeless design a personalized item. Safety, defect, incorrect-item and mandatory cancellation rights continue to apply.

Damaged, wrong or missing goods

Contact investwithccinc@gmail.com with your order number, a description and relevant photographs when available. Prompt notice helps the investigation, but a short reporting request does not cancel a longer statutory remedy. Keep the packaging and the item safely while we determine the next step.

For a confirmed seller or fulfillment error, we arrange the applicable replacement, repair or refund and the necessary return shipping without charging you to correct our error. We do not require a positive review, deletion of criticism or a new purchase to resolve a valid problem. If a parcel is marked delivered but cannot be found, tell us so we can investigate the address and carrier record rather than treating tracking alone as conclusive in every case.

Refunds and timing

Refunds use the original payment method where available; we arrange another lawful method when it cannot be used. We process required cancellations and refunds promptly under the applicable rule. For an ordinary returned item, we issue the applicable refund after receipt and reasonable inspection, normally within 10 business days. Your payment provider can take additional time to show the credit.

Tax is adjusted for the refunded goods as applicable. A required cash refund is not replaced by store credit without your agreement. Refunds remove the corresponding qualifying reward points and commissions under the relevant program terms; a legitimate return is not a punishment or an automatic fraud allegation.

Free physical rewards

An earned mouse pad, terminal or triple monitor follows the Reward Terms, including the full-product obligation and delivery record. A free product has no retail purchase price to refund as cash unless a cash alternative is expressly agreed. Damaged or incorrect reward delivery still needs correction. The earned product does not consume your merch credit.

Consumer rights and contact

These rules do not reduce mandatory consumer cancellation, warranty, safety or complaint rights. Tell us if a law applicable to your order provides a different required remedy. Use “Order complaint” in your message and include the order reference, without passwords or full payment-card details.